Return & Refund Policy

At GuiltOut, we strive to deliver premium-quality products and ensure every order reaches you in perfect condition. Due to the nature of food products, our return and refund policy is outlined below.

Returns

For hygiene and food safety reasons, we do not accept returns on food products once they have been delivered.

However, returns or replacements may be considered if:

• You receive the wrong product.
• The product is damaged during transit.
• The product packaging is tampered with upon delivery.
• The product has expired before delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us resolve your request quickly, please share:

• Your Order Number
• Photos of the product
• Photos of the outer packaging
• A brief description of the issue

Our team will review your request and respond within 2–3 business days.

Refund Eligibility

Refunds may be approved in the following cases:

• Incorrect product delivered
• Product damaged during shipping
• Product missing from your order
• Order cancelled by GuiltOut
• Payment deducted but order could not be processed

Refund requests that do not meet these conditions may not be approved.

Non-Refundable Situations

Refunds or returns will not be accepted in the following situations:

• Change of mind after purchase.
• Product taste or flavour preference.
• Incorrect shipping address provided by the customer.
• Delivery attempts failed due to customer unavailability.
• Product opened, consumed, or partially used.
• Requests made after 48 hours of delivery.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

If you wish to cancel your order, please contact our customer support as soon as possible.

Refund Process

Once your refund request is approved:

• Refunds will be processed to the original payment method.
• Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund for:

• Damaged products
• Incorrect items
• Missing items

The replacement will be shipped at no additional cost after verification.

Failed Deliveries

If an order is returned to us due to:

• Incorrect address
• Incomplete delivery details
• Customer unavailable after multiple delivery attempts

Additional shipping charges may apply for re-shipping.

How to Raise a Return or Refund Request

Please contact our customer support with the following details:

• Order Number
• Name
• Contact Number
• Description of the issue
• Supporting photos (if applicable)

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us.

GuiltOut
Email: info@guiltout.com
Phone: +91-98183 48137
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Our Commitment

At GuiltOut, customer satisfaction is our priority. If something isn't right with your order, we'll work quickly to provide a fair resolution through a replacement or refund, wherever applicable.